ContentTECH Summit is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC’s registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

ContentTECH Summit Schedule Viewer

Use the filters to identify the speakers and sessions that present solutions to your biggest content challenges and plan your personal ContentTECH Summit experience.

Note that times are listed in Pacific Time. All keynotes and breakout sessions will be available on demand after the event to All Access, Main Conference Plus (with on demand option), and On Demand passholders.

Outcomes of an Audit: Easy Solutions to Hard Problems

Gavin Austin  (Principal Technical Writer, Salesforce)

Location: Breakout Room 1- Coronado

Date: Thursday, June 2

Time: 11:30 am - 12:15 pm

Pass Type: All Access, Main Conference Plus, Main Conference

Track : Content Management

Session Type: Breakout Session

Vault Recording: TBD

Audience Level: All

What do you do when you inherit one of Salesforce's oldest and largest sets of interactive learning content, and you know nothing about it? How do you figure out where to begin, who to talk to, or what to do next? In this session, you'll learn:

*How to audit 100+ online learning modules
*Some surprising metrics discovered during the audit
*Steps for retiring and refreshing content with low impact on teams
*Tools for conducting your own content audit with limited time and resources


*Which content data to track for a variety of stakeholders
*How to seek buy-in for retiring popular or highly visible content
*What phases to include in a large scale content maintenance plan