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Note that times are listed in Pacific Time. All keynotes and breakout sessions will be available on demand after the event to All Access, Main Conference Plus (with on demand option), and On Demand passholders.
Gavin Austin (Principal Technical Writer, Salesforce)
Location: Breakout Room 1- Coronado
Date: Thursday, June 2
Time: 11:30 am - 12:15 pm
Pass Type: All Access, Main Conference Plus, Main Conference
Track : Content Management
Session Type: Breakout Session
Vault Recording: TBD
Audience Level: All
What do you do when you inherit one of Salesforce's oldest and largest sets of interactive learning content, and you know nothing about it? How do you figure out where to begin, who to talk to, or what to do next? In this session, you'll learn:
*How to audit 100+ online learning modules
*Some surprising metrics discovered during the audit
*Steps for retiring and refreshing content with low impact on teams
*Tools for conducting your own content audit with limited time and resources
*Which content data to track for a variety of stakeholders
*How to seek buy-in for retiring popular or highly visible content
*What phases to include in a large scale content maintenance plan